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Unisa Short Learning Programmes
Course in Basics of Total Quality Management (71811)


Total Quality Management or TQM is a widely popular and recognised managerial philosophy primarily aimed at the improvement of all aspects related to the operational performance of the business or other organisations. It focuses on meeting the needs and expectations of customers/clients by moving the focus for quality to other functional areas as well – that is, away from the sole focus of the Production/Operations function into a major concern for the whole organisation. TQM is a holistic approach to quality. The primary purpose of this course is to equip employees from all types of businesses with the basic body of knowledge of TQM and introduce them to some of the soft components and methods and techniques for the improvement of quality and overall operational performance.  


Target group

The course is specifically aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even senior managers who need to gain a basic understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM 

Admission requirements

Senior Certificate or an equivalent NQF level 4 qualification or proven appropriate work experience 


Six months 

Language medium


Registration periods


Tuition method

UNISA open distance learning 

Kind of assessment


Formative assessment and examination admission will comply with UNISA’s formative assessment rules and policies 

Formative assessment: 


Summative assessment: 


The Human Components and Tools and Techniques for TQM (CSTQ01H)
HEQF Level of Module - 5
Credits of Module - 12
Syllabus/Content Topics

Topic 1 

Introduction to quality and total quality management (TQM) 

Study unit 1: Understand quality and quality defined 

Study unit 2: Towards a holistic approach to quality and TQM defined 

Topic 2 

Leadership, quality culture and self- management for life excellence 

Study unit 3: The primary culture-building tasks of leadership 

Study unit 4: Creating and maintaining a quality culture 

Study unit 5: Self-management for life excellence 

Topic 3 

Measurement and the systems, tools and techniques for quality improvement 

Study unit 12: Introduction to systems and processes for quality 

Study unit 13: Measuring quality, self-assessment and benchmarking 

Study unit 14: Basic tools and techniques for quality improvement 

Quality Management Systems and TQM Implementation (CSTQ02J)
HEQF Level of Module - 5
Credits of Module - 12
Syllabus/Content Topics

Topic 1 

Concepts and principles of systems for quality management 

Study unit 1: System definition, concepts and principles 

Study unit 2: A quality management system 

Topic 2 

The ISO 9001: 2000 quality management system (QMS) standard 

Study unit 3: Overview of QMS standards (ISO 9000, 14001 & OHSAS 18001) 

Topic 3 

Strategies for implementing change 

Study unit 4: Strategy definition, formulation and implementation 

Study unit 5: Key elements of a change process 

Topic 4 

Managing change and implementing TQM 

Study unit 6: Managing the change process and risk 

Study unit 7: Successful TQM implementation 

Topic 5 

Sustaining continuous improvement 

Study unit 8: Basic approaches to improvement 

Study unit 9: Keeping TQM effective 

Course leader

Riaan Dirkse van Schalkwyk 

Lecturer: Production / Operations & Quality Management 

Department of Business Management 



AJH van der Walt Building 4-50 

Muckleneuk campus 

Tel: +27 12 429 2109 

Fax: 086 622 2654 



Programme administrator(s)

Tshepang Masipa 

Tel: 012 352 4319 / 4234 

Cell: 071 442 4053 



CBM Help Desk: 

Tel: (012) 352 4288 / 4170 / 4317 / 4383 

Fax: 012 429 4150