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Unisa Short Learning Programmes
Course in Basics of Total Quality Management (71811)


Total Quality Management or TQM is a widely popular and recognised managerial philosophy primarily aimed at the improvement of all aspects related to the operational performance of the business or other organisations. It focuses on meeting the needs and expectations of customers/clients by moving the focus for quality to other functional areas as well – that is, away from the sole focus of the Production/Operations function into a major concern for the whole organisation. TQM is a holistic approach to quality. The primary purpose of this course is to equip employees from all types of businesses with the basic body of knowledge of TQM and introduce them to some of the soft components and methods and techniques for the improvement of quality and overall operational performance.  


Target group

The course is specifically aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even senior managers who need to gain a basic understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM 

Admission requirements

Senior Certificate or an equivalent NQF level 4 qualification or proven appropriate work experience 


Six months 

Language medium


Tuition method

UNISA open distance learning 

Kind of assessment


Formative assessment and examination admission will comply with UNISA’s formative assessment rules and policies 

Formative assessment: 


Summative assessment: 


The Human Components and Tools and Techniques for TQM (CSTQ01H)
Syllabus/Content Topics

Topic 1  

Introduction to quality and total quality management (TQM)  

Study unit 1: Understanding quality and quality defined  

Study unit 2: Towards a holistic approach to quality and TQM defined  

Topic 2  

Leadership, quality culture and self- management for life excellence  

Study unit 3: The primary culture-building tasks of leadership  

Study unit 4: Creating and maintaining a quality culture  

Study unit 5: Self-management for life excellence  

Topic 3  

Involving people in the quality process  

Study unit 6: TQM and participation principles  

Study unit 7: Collective planning and design for quality  

Study unit 8: Teamwork and organization for quality  

Study unit 9: Communicating and training for the total quality strategy  

Topic 4  

Quality of work life (QWL)  

Study unit 10: Wellness concepts, the internal customer and a model for QWL  

Study unit 11: Integrated safety, health, environment and quality (SHEQ) management  

Topic 5  

Measurement and the systems, tools and techniques for quality improvement  

Study unit 12: Introduction to systems and processes for quality  

Study unit 13: Measuring quality, self-assessment and benchmarking  

Study unit 14: Basic tools and techniques for quality improvement 


Quality Management Systems and TQM Implementation (CSTQ02J)
Syllabus/Content Topics

Topic 1 

Concepts and principles of systems for quality management 

Study unit 1: System definition, concepts and principles 

Study unit 2: A quality management system 

Topic 2 

Quality management system (QMS) standards for SHEQ Study unit 3:  

Overview of the ISO 9001:2015, ISO 14001 and OHSAS 18001 standards Topic 3 

Strategies for implementing change 

Study unit 4: Strategy definition, formulation and implementation 

Study unit 5: Key elements of a change process 

Topic 4 

Managing change and implementing TQM 

Study unit 6: Managing the change process and risk 

Study unit 7: Successful TQM implementation 

Topic 5 

Sustaining continuous improvement 

Study unit 8: Basic approaches to improvement 

Study unit 9: Keeping TQM effective 


Course leader

Mr Riaan Dirkse van Schalkwyk (BCom, BCom Hons, MCom Business Management) 

Lecturer: Production / Operations & Quality Management  

Department of Business Management  



AJH van der Walt Building 4-50  

Muckleneuk campus  

Tel: +27 12 429 2109  

Fax: 086 622 2654  



Programme administrator(s)

CBM Help Desk: 

Tel: (012) 352 4288 / 4170 / 4317 / 4383 

Fax: 012 429 4150