The national quality policy focuses on the quality of product, quality of service delivery (to the internal and external customer), quality of organisation (systems and processes) and quality of work-life (QWL). The purpose of this SLP is to provide students a complete body of knowledge of TQM as a holistic approach to managing quality. Students will acquire fundamental theoretical and practical knowledge in various concepts of TQM necessary to improve quality in any
Specifically, the programme is aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even Senior managers who need to gain an understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM and SHEQ
National senior certificate or equivalent qualification or related work experience
One year
English
UNISA open distance learning
Note:
Formative assessment and examination admission will comply with UNISA’s formative assessment rules and policies
Formative assessment:
Assignments
Summative assessment:
Examinations
The module consists of 3 topics and 14 study units:
- The foundations of TQM
- Creating a physical, psychological and social environment for TQM: a quality work life
- People empowerment for TQM
The module consists of 5 topics and 14 study units:
- Planning and design for quality
- Quality management system design
- Performance measurement
- Processes and tools for continuous improvement
- An alphabetical series of additional concepts and techniques for quality improvement
The module consists out of 4 topics and 20 study units:
- Implementation strategies
- Managing organisational change
- Implementing TQM and the management of change
- Sustaining continuous improvement
- ISO 9001:2000 quality management system requirements
- ISO 14001:2004 environmental management system specification guidance
- OHSAS 18001:1999 occupational health and safety system specifications
- Risk management based on ISO 31000
- Future directions
Prof Rigard J Steenkamp BCom (Marketing) MBA DCOM (UP)
Discipline expertise: Production, Operations, Project and Quality Management
Centre for Business Management
Office 5-058, A J H van der Walt Building, UNISA
Tel: 012 429 4842
Cell: 082 882 0215
Fax: 012 429 4565
Fax: 086 682 0215
Fax-to-E-mail: 086 682 9213
E-mail: steenrj@unisa.ac.za
Assistant programme leader
Prof Louis P Krüger BSc (QS) MBA DBA (UP) PMP® (PMI)® USA
Tel: 012 429 4884
Cell: 082 809 2064
Fax2e-mail: 086 641 5345
E-mail: krugelp@unisa.ac.za
CBM Help Desk:
Tel: (012) 352 4288 / 4170 / 4317 / 4383
Fax: 012 429 4150
E-mail: cbm@unisa.ac.za
Web: www.unisa.ac.za/cbm