The national quality policy focuses on the quality of product, quality of service delivery (to the internal and external customer), quality of organisation (systems and processes) and quality of work-life (QWL). The purpose of this SLP is to provide students a complete body of knowledge of TQM as a holistic approach to managing quality. Students will acquire fundamental theoretical and practical knowledge in various concepts of TQM necessary to improve quality in any organisation.  

 

Specifically, the programme is aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even Senior managers who need to gain an understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM and SHEQ 

National senior certificate or equivalent qualification or related work experience 

 

One year 

English 

First semester: 26 November to 25 January  

Second semester: 01 to 30 June  

Year module(s): 26 November to 15 March 

UNISA open distance learning 

Note: 

Formative assessment and examination admission will comply with UNISA’s formative assessment rules and policies 

Formative assessment: 

Assignments 

Summative assessment: 

Examinations 

HEQF Level of Module - 6
Credits of Module - 12

The module consists of 3 topic (and 14 study units): 

• The foundations of TQM 
• Creating a physical, psychological and social environment for TQM: a quality work life 
• People empowerment for TQM 

 

HEQF Level of Module - 6
Credits of Module - 12

The module consists of five topics and 14 study units: 

• Planning and design for quality 
• Quality management system design 
• Performance measurement 
• Processes and tools for continuous improvement 
• An alphabetical series of additional concepts and techniques for quality improvement 

 

HEQF Level of Module - 6
Credits of Module - 12

The module consists out of four topics and 20 study units: 

• Implementation strategies 
• Managing organisational change 
• Implementing TQM and the management of change 
• Sustaining continuous improvement 

 

HEQF Level of Module - 6
Credits of Module - 12

• ISO 9001:2000 quality management system requirements 
• ISO 14001:2004 environmental management system specification guidance 
• OHSAS 18001:1999 occupational health and safety system specifications 
• Future directions 

 

Prof R J Steenkamp BCom (Marketing) MBA DCOM (UP) 

Discipline expertise: Production, Operations, Project and Quality Management 

Centre for Business Management 

Office 5-058, A J H van der Walt Building, UNISA 

Tel: 012 429 4842 

Cell: 082 882 0215 

Fax: 012 429 4565 

Fax: 086 682 0215 

Fax-to-E-mail: 086 682 9213 

E-mail: steenrj@unisa.ac.za 

Prof LP Krüger (Assistant programme leader) 

Tel: 012 429 4884 

Cell: 082 809 2064 

Fax2e-mail: 086 641 5345 

E-mail: krugelp@unisa.ac.za 

 

CBM Help Desk: 

Tel: (012) 352 4288 / 4170 / 4317 / 4383 

Fax: 012 429 4150 

E-mail: cbm@unisa.ac.za 

Web: www.unisa.ac.za/cbm