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Unisa Short Learning Programmes
Programme in Total Quality Management (71838)


The national quality policy focuses on the quality of product, quality of service delivery (to the internal and external customer), quality of organisation (systems and processes) and quality of work-life (QWL). The purpose of this SLP is to provide students a complete body of knowledge of TQM as a holistic approach to managing quality. Students will acquire fundamental theoretical and practical knowledge in various concepts of TQM necessary to improve quality in any  

Target group

Specifically, the programme is aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even Senior managers who need to gain an understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM and SHEQ 

Admission requirements

National senior certificate or equivalent qualification or related work experience 



One year 

Language medium


Tuition method

UNISA open distance learning 

Kind of assessment


Formative assessment and examination admission will comply with UNISA’s formative assessment rules and policies 

Formative assessment: 


Summative assessment: 


An Overview of TQM and the Creation and Maintenance of a Quality Culture (PTQM01J)
Syllabus/Content Topics

The module consists of 3 topics and 14 study units: 

  • The foundations of TQM 
  • Creating a physical, psychological and social environment for TQM: a quality work life 
  • People empowerment for TQM 


Developing the TQM System and the Tools and Techniques for the Continuous Improvement of Quality (PTQM02K)
Syllabus/Content Topics

The module consists of 5 topics and 14 study units: 

  • Planning and design for quality 
  • Quality management system design 
  • Performance measurement 
  • Processes and tools for continuous improvement 
  • An alphabetical series of additional concepts and techniques for quality improvement 


Total Quality Management: The implementation of TQM (PTQM03L)
Syllabus/Content Topics

The module consists out of 4 topics and 20 study units: 

  • Implementation strategies 
  • Managing organisational change 
  • Implementing TQM and the management of change 
  • Sustaining continuous improvement 


Integrated SHEQ Management Based on ISO and OHSAS System Standards (PTQM04M)
Syllabus/Content Topics
  • ISO 9001:2000 quality management system requirements 
  • ISO 14001:2004 environmental management system specification guidance 
  • OHSAS 18001:1999 occupational health and safety system specifications 
  • Risk management based on ISO 31000 
  • Future directions 


Course leader

Prof Rigard J Steenkamp BCom (Marketing) MBA DCOM (UP)  

Discipline expertise: Production, Operations, Project and Quality Management  

Centre for Business Management  

Office 5-058, A J H van der Walt Building, UNISA  

Tel: 012 429 4842  

Cell: 082 882 0215  

Fax: 012 429 4565  

Fax: 086 682 0215  

Fax-to-E-mail: 086 682 9213  



Programme administrator(s)

Assistant programme leader 

Prof Louis P Krüger BSc (QS) MBA DBA (UP) PMP® (PMI)® USA  

Tel: 012 429 4884  

Cell: 082 809 2064  

Fax2e-mail: 086 641 5345  



CBM Help Desk:  

Tel: (012) 352 4288 / 4170 / 4317 / 4383  

Fax: 012 429 4150